Inbound Customer Spreadsheet Upload (ARI006)

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Interface Description

Florida PALM provides a customer record structure that allows each agency to maintain its own customer information for tracking receivables and revenues. This structure allows the agencies to capture unique customer information. Customer records include general information, such as name, addresses, payment term, payment method, collector and credit analyst associated with customer. Contact information like name, email address, and phone is captured on the customer record. Florida PALM also records important customer information like Taxpayer Identification Number (TIN) or Social Security Number (SSN), and Customer Type, e.g., General and FACTS related Customer Types. Additional fields are also provided to capture agency specific data.

This interface uses a spreadsheet upload and custom process to load data into customer records.

Click below to view the interface file layout and sample data file.

ARI006-Inbound Customer Spreadsheet Upload-Layout.xlsx

ARI006-Sample Data.xls

Business Process Model

This interface can be found in the following business process:

50.1 Set Up and Maintain Customers

Run Control Parameters

The interface data selection criteria includes the following:

Data Field	Data Field Details
Attached File (Required)	Attach the excel file from which data needs to be loaded.

File Layout

Field names and descriptions from the interface layout are provided below.

Data Field	Record Type	Data Field Description
Set ID	Customer Header	This field is used to specify Customer Set ID which is agency specific.
Customer ID	Customer Header	Uniquely identifies an individual or entity, that conducts business and/or financial transactions with the State of Florida or otherwise is obligated to pay funds or incurs debt to the State.
Customer Status	Customer Header	Current Status of the Customer. If updating existing customer to I - Inactive, provide required Customer Header record information only.
Customer Type	Customer Header	Type of Customer. Used to identify customer categories in reports.
Date Added	Customer Header	Enter the date when you established the customer in the system. If unknown, populate with a date of 01/01/1901.
Since Date	Customer Header	Specify that the customer has been a customer since a certain date, which may be the date added. If unknown, populate with the same date as the ADD_DT field.
Name 1	Customer Header	Primary Name of the Customer. System will provide a warning in the Process Monitor if the customer’s name is duplicated. Agencies can utilize up to 40 characters to create a unique customer name.
Name 2	Customer Header	This is an overflow of the name of the customer that will be maintained in Florida PALM.
Short Name	Customer Header	Short Name of the Customer. Could be used as a unique identifier if the same customer “Name 1” is used across agency business systems or agency divisions. If left blank, system will default the Short Name to be the first 10 characters of the Name 1 data element.
Agency Customer ID	Customer Header	Agency Customer ID is created or provided by the agency for linking customer numbers.
Corporate Customer Checkbox	Customer Header	This field is used to identify if the customer is Corporate/Parent Customer. If left blank, system should default as 'Y'
Agency Parent Customer ID	Customer Header	Agency Parent Customer ID is provided for linking Parent and Child relationship.
Cust Char30 C	Customer Header	Field for Agency use
Cust Char30 D	Customer Header	Field for Agency use
Cust Char10 A	Customer Header	Field for Agency use
Cust Char10 B	Customer Header	Field for Agency use
Cust Char10 C	Customer Header	Field for Agency use
Cust Char10 D	Customer Header	Field for Agency use
Cust Char2	Customer Header	Field for Agency use
Cust Char4	Customer Header	Field for Agency use
Cust Char6	Customer Header	Field for Agency use
Cust Char8	Customer Header	Field for Agency use
Cust Char1 A	Customer Header	Field for Agency use
Cust Char1 B	Customer Header	Field for Agency use
Cust Char1 C	Customer Header	Field for Agency use
Cust Char1 D	Customer Header	Field for Agency use
Cust N12.3 A	Customer Header	Field for Agency use
Cust N12.3 B	Customer Header	Field for Agency use
Cust N12.3 C	Customer Header	Field for Agency use
Cust N12.3 D	Customer Header	Field for Agency use
Cust Nbr15 A	Customer Header	Field for Agency use
Cust Nbr15 B	Customer Header	Field for Agency use
Cust Nbr15 C	Customer Header	Field for Agency use
Cust Nbr15 D	Customer Header	Field for Agency use
Customer Bill To Options Effective Date	Bill To Customer Option	Customer Bill To Options are needed to save a customer. Indicates the date the billing options are available for AR item transactions.
Customer Bill To Options Effective Status	Bill To Customer Option	Customer Bill To Options are needed to save a customer. This field is used to indicate Status of billing options available for AR item transactions.
Address Sequence Number	Customer Address Detail	Represents a unique, sequential identifier for a customer billing address. A customer can have multiple addresses associated with it. For each new customer, start the address sequence with the number 1 and increment for each additional address. For updating existing customer address, provide the current Address Sequence Number which is equal to the Location online.
Effective Date	Customer Address Detail	Indicates the date the address is available for transactions. In case of update to existing customer address, new effective dated row should be provided.
Effective Status	Customer Address Detail	This field is used to indicate Status of address. In case of update to existing customers, if Status changed from A to I then there has to be one Active row present with latest effective date for the customer address
Description	Customer Address Detail	Agencies will provide an Address Description to help identify the location. Description will be mentioned for each unique address sequence numbers.
Primary Bill To	Customer Address Detail	Indicates whether the address is a Primary Bill To address for the customer. Only one address must be designated as the primary/default Bill To address for the customer.
Primary Ship To	Customer Address Detail	Indicates whether address is the primary ship to address for the customer. Only one address must be designated as the primary/default Ship To address for the customer.
Primary Sold To	Customer Address Detail	Indicates whether address is the Primary Sold To address for the customer. Only one address must be designated as the primary/default Sold To address for the customer.
Address 1	Customer Address Detail	First Line of the Address.
Address 2	Customer Address Detail	Second Line of the Address.
Address 3	Customer Address Detail	Third Line of the Address.
Address 4	Customer Address Detail	Fourth Line of the Address.
City	Customer Address Detail	City for the customer address.
County	Customer Address Detail	County.
State	Customer Address Detail	State for the customer address.
Postal	Customer Address Detail	Postal code for the customers address.
Country	Customer Address Detail	Country Code.
Contact ID	Customer Contact	Assigning contacts to a customer is optional. A Customer can have more than one Address. A Contact can only be associated with one Address per Customer. A Contact can be associated with multiple Customers. A Contact associated with multiple Customers will have their own Contact/Address relationship.
Effective Date	Customer Contact	Indicates the date the contact is available for transactions. In case of update to existing customer contact, new effective dated row should be provided.
Effective Status	Customer Contact	This field is used to indicate Status of contact. In case of update to existing customers, if Status changed from A to I then there has to be one Active row present with latest effective date for the customer contact.
Contact Flag	Customer Contact	An attribute that describes the specific purpose of a given bank/counterparty contact person.
Salutation Code	Customer Contact	Salutation for the contact.
Address Sequence Number	Customer Contact	Customer address that the contact should be linked to by using the Address Sequence Number or Location online.
Primary Bill Contact	Customer Contact	Indicates whether the contact is the Primary Bill To Contact for the customer.
Primary Ship Contact	Customer Contact	Indicates whether the contact is the Primary Ship To contact for the customer.
Primary Sold Contact	Customer Contact	Indicates whether the contact is the Primary Sold To contact for the customer.
Title	Customer Contact	Title of the contact.
Name	Customer Contact	Name of the contact.
Communication Method	Customer Contact	Preferred Communication.
Email ID	Customer Contact	A User's Email ID.
Phone Type	Customer Phone Contact	Phone number type (i.e., Business Phone, Cell Phone, etc.) associated with the contact.
Phone	Customer Phone Contact	Telephone number.
Extension	Customer Phone Contact	Extension to the phone number associated with the contact.
Primary Phone	Customer Phone Contact	Indicate if the phone number represents the primary number for the contact.
Effective Date	Customer Correspondence	Indicates the date this correspondence options are available for transactions.
Effective Status	Customer Correspondence	This field is used to indicate Status of correspondence
Dispute Checkbox	Customer Correspondence	Indicates whether the customer is in dispute.
Dispute Status	Customer Correspondence	Indicates the reason of dispute.
Dispute Date	Customer Correspondence	Indicates the date when the customer was in dispute.
Standard ID Qualifier	Customer Numbers	Standard ID Qualifier.
Standard ID Number	Customer Numbers	ID number.

Version History

Date	Revision Description
01/07/2024	Original Version
04/19/2024	Updated descriptions for Name 1 and Short Name fields.
08/28/2024	Update per version history date of 07/31/2024: Administrative update to modify the Processing Rule of fields that were set to Conditional

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What's Next

Inbound Deposit Data (ARI007)

Table of contents

Interface Description
Business Process Model
Run Control Parameters
File Layout
Version History